Shipping and Delivery Policy
At Lifeplus Homecare, we are committed to delivering medical equipment safely and promptly to your doorstep. Below is our detailed shipping and delivery policy to ensure a smooth and transparent process for all customers within India.
Order Processing
- Orders placed on our website are processed during business hours (Monday to Friday, excluding public holidays).
- Once your order is confirmed and payment is processed, we aim to dispatch your order within [insert processing time, e.g., 1-2 business days].
- You will receive an order confirmation email, followed by a shipping confirmation when your order is dispatched, including tracking details (if applicable).
Shipping Methods and Delivery Time
We provide reliable shipping services across India with the following options:
- Standard Shipping: Delivery time is typically [insert time frame, e.g., 3-7 business days] depending on your location within India.
- Express Shipping : For urgent orders, we offer faster delivery options, typically [insert time frame, e.g., 1-3 business days].
Please note, delivery times are estimates and may be affected by factors beyond our control, such as regional courier issues, public holidays, or extreme weather conditions.
Delivery Areas
We deliver to most locations across India, including cities, towns, and rural areas. Some remote locations may require additional delivery time.
If your delivery location falls outside our serviceable areas, we will inform you at the time of order confirmation.
Shipping Charges
Shipping costs are calculated based on the destination and size/weight of the package. You will see applicable shipping charges at checkout before completing your purchase.
- For orders below this threshold, shipping charges will apply as per the distance and displayed rates at checkout.
Delivery Address
To ensure timely and successful delivery, please ensure that your delivery address is accurate and complete. If you need to change your address after placing an order, please contact us as soon as possible.
We cannot be held responsible for delays or delivery failures due to incorrect or incomplete addresses.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can track the delivery status of your package using the provided tracking number.
Missed Deliveries and Redelivery
If our courier partners are unable to deliver the package on the first attempt due to the recipient being unavailable or incorrect address details, they will attempt a second delivery. If the package remains undelivered after two attempts, it may be returned to us.
In such cases, we will contact you to arrange redelivery. Additional shipping charges may apply for re-dispatching the package.
Damaged or Missing Items
We take care to ensure that your medical equipment is securely packaged. However, if your order arrives damaged or with missing items, please contact us within 48 hours of delivery. We will work with you to resolve the issue by offering replacements or refunds as necessary.
Contact Us
For any shipping-related inquiries or concerns, please feel free to reach out to our customer service team at
+6363768864
info@lifeplusmedical.in